WheelPrice Purchase Protection

Shipping Deadline Protection: If a seller fails to ship the purchased wheels within 5 days of the transaction, buyers can contact our support team to request a full refund with no questions asked.

Payment Security: Sellers receive payment only after buyers confirm receipt of their wheels, ensuring complete transaction security and buyer confidence.

Item Quality Guarantee: Any issues with wheels received upon delivery are covered under our comprehensive protection terms, ensuring you get exactly what you ordered.

• Wheels received are not as described in the listing or have undisclosed damage that did not occur during shipping.
• Incorrect wheels are received that do not match the order specifications or description.
• Wheels are not received at all despite payment processing and confirmed shipping.
• Wheels arrive damaged due to inadequate packaging or seller negligence.
• Wheels are significantly different from photos or descriptions provided by the seller.

• Items prohibited by WheelPrice marketplace policies or applicable laws.
• Buyer dissatisfaction due to personal preference changes after purchase.
• Wheels that don't fit the buyer's vehicle due to incorrect fitment calculations by the buyer.
• Purchases made using payment systems outside of the secure WheelPrice platform.
• Wheels that have been modified, used, or installed after delivery and inspection.
• Items reported as stolen after successful delivery and receipt confirmation.
• Issues reported more than 3 days after the item was marked as delivered and received.

Within 3 days of receiving your wheels, buyers should file a dispute with the seller through the WheelPrice platform or contact our support team directly at info@wheelprice.com.

• If the seller does not respond within 48 hours or if you cannot reach a resolution, please contact our support team. We will assess the situation based on evidence provided by both parties. In escalated disputes, WheelPrice reserves the right to issue refunds for transactions violating our terms of service.
• When a dispute is resolved in the buyer's favor, a full refund will be issued upon successful return of the wheels to WheelPrice. Proof of return shipping is required, including photos of the receipt showing return address and tracking number.
• WheelPrice may request additional documentation regarding the transaction and reserves the right to deny requests that don't meet our protection criteria or lack sufficient evidence.

For questions about our Purchase Protection Plan or assistance with claims, please don't hesitate to contact our dedicated support team. Your trust and satisfaction drive our commitment to marketplace safety.

When buyers modify or use purchased wheels, items become ineligible for return unless explicitly stated otherwise in the listing. This policy protects sellers from situations where buyers alter items and then claim they were received damaged.

We strongly recommend maintaining comprehensive visual documentation (photos and videos) showing the wheel condition from listing through shipping until transaction completion for maximum seller protection.

Please note that WheelPrice retains authority to issue buyer refunds when transactions violate our terms of service. WheelPrice serves as the final arbiter in all escalated marketplace disputes.

This protection exclusively applies to wheels sold through WheelPrice Payments - our secure, integrated payment processing system that ensures both buyer and seller protection.

Q: How long do I have to report an issue?
A: You have 3 days after marking an item as received to report any issues with your wheels. This gives you time to properly inspect your purchase while ensuring timely resolution.

Q: What proof do I need to file a claim?
A: We recommend taking photos upon delivery, documenting any damage or discrepancies. For shipping issues, keep all packaging materials and tracking information.

Q: Are all listings covered by protection?
A: All transactions processed through WheelPrice Payments are automatically covered. Look for the "Purchase Protection" badge on listings to confirm coverage.

Q: What happens if I need to return wheels?
A: If a claim is approved, you'll receive a prepaid return label. Once we receive and inspect the returned wheels, your full refund will be processed within 3-5 business days.